Returns & Exchanges
At ミツカン365, we prioritize the quality and safety of our food products. While we generally do not accept returns for food items due to safety reasons, we are happy to assist with exchanges for damaged or incorrect shipments.
Inspect Your Order
Upon arrival, please immediately check your items for any signs of damage or discrepancies between the delivered goods and your order confirmation.
Contact Support
If you receive a damaged or incorrect item, contact our customer service team within 7 days of delivery with your order number and clear photos of the issue.
Receive Authorization
Our team will review your request and, if approved, provide you with a return authorization code and detailed instructions on how to return the product.
Refund or Replacement
Once we receive and verify the returned item, we will process your full refund to the original payment method or ship out a replacement product at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing